MINIMUN RENTAL CHARGE: The minimum rental charge is 1 day/24 hours.
DRIVING LICENSE POLICY: Client must have a valid driving license active for at least 2 years. For some categories limits are higher.
REQUIREMENTS FOR DRIVER:
- Minimum driver’s age: 21 years old
- Maximum driver’s age : 70 years old
- Young driver = between 18 and 21 years old. Young driver fee 3 € (6 BAM) per day, Max 30 € (60 BAM) per rental period.
REQUIRED DOCUMENTS FOR RENTAL: Client must present 2 identification documents (passport/id card and driving license) and valid credit card for a deposit.
DEPOSIT – Deposit is required for all car types. Insurance does not cover damages caused by driver's negligence so deposit is mandatory and this amount is resereved on client's credit card.
INCLUDED IN RATES
Our rates include services and extras which are free of charge:
- UNLIMITED KILOMETERS
- ONE ADDITIONAL DRIVER
- WINTER TIRES – from Nov 15 – April 15
- SNOW CHAINS – on request
- DELIVERY IN CITY LIMITS (free of charge during office working hours – upon availability)
- TAXES AND AIRPORT SURCHARGES
- CDW INSURANCE – client is reasponsible for excess amount. Excess amount depends on a car category
- ROAD ASSSISTANCE – included in rates but road assistance caused by driver's negligence or unnecessary and false calls which cause our agents to lose time and resources will be charged 20 € (40 BAM)
Note: CDW insurance does not cover damages caused by driver's negligence. The police report should always be supplemented so that the insurance covers will be in effect. In case of car accident and damages clinet must contact our agents and police (tel. number 122). Without police report the client takes full responsibility for damages.
NOT INCLUDED IN RATES
SCDW INSURANCE: Minimizes client’s responsibility to 0 €/0 BAM. Client pays daily rate which depends on a car category. Polce report is mandatory in case of any damage. Driver’s negligence is not covered (driving under influence, reckless driving...)
Contact our agents to find out more about this insurance.
AFTER HOURS
Working hours are Mon-Sun 09:00 to 22:00
OUT OF OFFICE HOURS SERVICE AT INT’L AIRPORT: Cost 20 € (40 BAM)
OUT OF OFFICE HOURS SERVICE IN ALL CITY STATION: Cost 20 € (40 BAM)
PICK UP AND RETURN – ONE WAY
ONE WAY INTERNATIONAL - On request – price depends on a location
ONE WAY, NATIONAL – On request – price depends on a location
ONE WAY TO OUR ANOTHER LOCATION – In case client wants to rent a vehicle at one location and return to another Euro Rent a car location
- FREE - If rental period is MORE than 3 days than one way
- 70 € (140 BAM) - If rental period is LESS or EQUAL to 3 days
EXTRAS – OPTIONAL EQUIPEMENT AND SERVICES
CHILD SEAT/BABY SEAT: Daily Charge: 5 € (10 BAM)
GLOBAL POSITION SYSTEM -GPS: Daily Charge: 5 EUR (10 BAM)
CROSS BORDER/GREEN CARD: 30 € (60 BAM) per rental period
ADDITIONAL DRIVER: First additonal driver is free of charge, other additional drivers: 3 € (6 BAM) per day, max 30 € (60 BAM) per rental period
Client is responsible for rented equipment and will be charged in case of damage or lost equipment.
DEPOSIT AND PAYMENT METHODS
SECURITY DEPOSIT (SD): At the time of pick up client must present a valid credit card. The deposit amount will be authorized on client’s credit card. Deposit is intended to cover additional rental costs such as those resulting from driver’s negligence. If a client returns a vehicle in the same condition and no other fees apply deposit will be unblocked the same day. In some instances car must be clean in order to be inspected so deposit might be unblocked after detailed clean up.
It might take 2-7 business days for deposit amount to be available on client’s credit card and this depends on client’s credit card issuing bank.
For deposit amounts contact our agents.
REQUIRED PAYMENT TIME – Payment is due at the time of vehicle pick up.
PAYMENTS: Methods of payment – all major credit cards are accepted or cash. We do not accept debit cards or checks. Payments must be made in BAM – Bosnian Convertible Mark.
RENTER OBLIGATIONS
VEHICLE – The vehicle should be used only by the renter or other additional drivers mentioned on the rental agreement. The vehicle is prohibited to be used, for towing other vehicles, in order to transport heavy objects or baggage, flammable materials, or smelly objects, to be used outside asphalt road network, under the influence of alcohol, narcotic or toxic substances, for transportation via boats or cross border rentals without a prior written authorization from Euro Rent a Car agent.
DAMAGE AND ACCIDENT REPORTING – Client must report any damages, accident and parts replacements to our agents.
EQUIPEMENT: Client must reprot any issues or damages to the equipment.
OTHER INFORMATION
REFUELING CHARGES: Same to same. All vehicles must be returned with the same amount of fuel recorded at the checkout time. In cases when the vehicle is returned with less fuel than the amount at the checkout time customer must pay the difference. Refuelling service fee also apply, cost 10€ (20 BAM).
VEHICLE DOCUMENTS: Client must keep vehicle documents safe and return all documents back upon vehicle drop off. Fee for lost documents = 250 €.
VEHICLE KEYS: Fee for lost keys 300 €
REFUND: No refund will be given for any unsused time, services or equipment.
CLEANING VEHICLE - Vehicles returned in bad condition and dirty in the interior will be charged for special cleaning fee of 10 €-50 €.
EQUIPMENT REPLACEMENT: client must report any damages and accidents to the police and our agents. Repairs or replacing parts of the vehicle must be done only by an authorized service with prior consent from our agents. A refund of costs is done with presenting the bill from the authorized service where the repair was performed.
DRIVERS NEGLIGENCE – Client is responsible for any cost and fees accrued because of driver’s/client’s negligence such as fee for opening locked vehicle, re-fuelling cost, traffic violations, damages and service fees due to negligence.
Insurance does not cover driver’s negligence and the client is held responsible for all damages listed below:
- Damage to a third party or to the rented vehicle due to driving under influence of drugs or alcohol or inappropriate and reckless driving.
- Loss of any equipment, vehicle keys or vehicle documents
- Damage to the interior of the vehicle, tires, lower base of the vehicle, the shift lever and clutch
- Damage which was done by an unauthorized driver
- Any damages done to the vehicle which was not reported to the police
- Damage to the engine due to reckless driving and negligence
- Damages caused by use of wrong fuel type
- Theft of the vehicle if client does not return keys of the vehicle
- Speeding, parking or other traffic fines incurred during the rental period
CAR TYPES: All car types that are mentioned are suggestive models and are subject to change with similar models. Euro Rent a Car does not guarantee an exact model of the car but a category of the car.